The speed and reliability reminded me of trying to watch movies on a dialup connection. My movie paused and froze so frequently that I gave up on finishing it and then felt like I had wasted my time. Entertainment: United could not support continuous streaming of movies/TV shows for every passenger. There is no way to store personal items under seats without invading the space of your neighbor because the metal frame supporting the row of seats doesn't match with the seats themselves. Also, the four-seat middle section is so poorly designed. For most short haul flights, this is not a big deal, but it really makes for an unpleasant journey on the cross-country flights. Comfort: the headrest on these seats is so uncomfortable! It just props your head forward and causes a lot of neck strain.
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